Terms & Conditions
At AEMDRA, we offer FREE shipping on all AEMDRA kits Australia wide (T&C's apply). For single Lightbar orders we offer 2 day shipping only, except for WA. An additional $29 shipping Fee will incur. For NZ, international shipping and lead time shipping to WA, please feel free to contact us on info@aemdra.com.au.
Orders can be returned within 30 days. We will refund the amount after receiving the returned products in the same condition they were sent out.
12-month warranty for any faulty AEMDRA products. Australian products are backed by Australian consumer law. The Lightbar and Buzzies have a 12-month warranty starting on the day of delivery. Should you have any issues with your Australian EMDR Accessories please contact us.
We will always reply within 1-2 business days. Our warranty does not cover chargers, adapters, cords, nor tripods. You can still enquire and we can try our best to accommodate a replacement in a reasonable time frame.
If you're sending an item back to us because it arrived damaged or faulty:
- AEMDRA will pay for return postage.
- We will provide a return label via email.
- You'll need to send it back using the postage label or other method provided by us.
If you changed your mind or ordered the wrong item:
- AEMDRA return policy determines who pays for return postage.
- Per our free returns policy, we only provide free returns on faulty or full kit purchases, not single lightbar purchases.
- Return policy states that buyers of single lightbar are responsible for return postage, you'll have to pay for shipping in order to return your lightbar and tripod. We can always accommodate for customer convenience and send a return label via email. We'll simply deduct the postage cost from your refund.
- You will have to email us and advise how you would like to proceed with your return beforehand.
- 10% restocking fee if you change your mind within the 30-day period.