FAQ
Is the app downloadable on Android phone? Is it possible to know what a are features available on the app?
Yes, absolutely. You can scan the QR code on your phone and you will be redirected to the App Store where you can download the app. You can always reference the user manual that we have attached to this email and or simply send us an email if you have any questions or concerns.
Can the light colours be adjusted?
Yes absolutely, you can also change them during reprocessing if you wish. We have attached screenshots of the app design on the user manual for your reference.
Can the wireless tappers and headphone be purchased separately in the future - if needed?
Yes, absolutely.
Is the product guaranteed on 12 months warranty?
Yes, absolutely, if there are any issues with your lightbar at any time, during those 12 months, contact us via email with a thorough explanation of the issue and we ll send you a QR code to download a paid postage so you can send the item, free of charge, and we will get a replacement out within 7-10 business at no charge to you.
I am based in Melbourne; how long will the delivery take?
Our Full Kits are expressed post 2-day shipped, however our Lightbars arrive within 3 to 5 business days to Victoria.
I have heard some issues with the stand with some other Lightbars, does this product come with a sturdy stand?
Our therapists have never reported any issues with our stands. They are made of a robust aluminium-alloy structure, adjustable height and are remarkably lightweight and ultimately portable.